Last week it seemed everywhere I turned our clients were talking about one thing, customer engagement in the form of gaming. Some wanted to use it for loyalty and rewards programs, others in social media, others like Redken went so far as to launch their own video game. We think it’s a spot on target and certainly a hot trend to follow.
Let’s consider the signals
- 4 generations of target audiences have now been reared on video games
- digital games are on every media device available
- social media platforms like FourSquare mimic games with their social status and rewards system
- the most popular online games recently have people happily doing such mundane tasks as farming, running a restaurant, changing a baby’s diaper, all with great joy and enthusiasm!
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